Conversational AI
  • Introduction
  • Getting started
    • Getting started
    • Adding content to your bot
    • Capture information with entities
    • Capture information with input validation
    • Reusing intents with context
    • Flow navigation with variables
    • Adding new users to your account
  • Understanding users
    • Natural Language Processing (NLP)
      • NLP threshold
      • NLP Import & Export
      • Train your bot with actual user messages
      • NLP Dashboard & NLP Improve
      • Synonym entities
      • System entities
      • Supported languages
      • Intent templates
    • Expression generator
    • Context
    • Multi-language bots
  • Bot answers
    • Bot dialogs
      • Message components
      • Go To
      • Input Validation
      • Action
      • Translations
    • Conversations
    • Analytics
      • User flow
    • Publishing your bot
    • Events
    • Reuse flows
    • Settings
      • Variables
  • Integrations
    • API integration
      • Advanced API integrations
    • Chat message structure for API's
    • Retrieving data from Airtable (GET)
    • Sending data to Airtable (POST)
    • Human handover & live chat
      • #Interact
      • RingCentral Engage Digital
      • Genesys Cloud
      • Help Scout
      • Zendesk Chat
      • Intercom
      • Sparkcentral (beta)
      • Offloading Webhook
  • Channels
    • Channels
    • Facebook Messenger
      • Facebook Admin Removal
      • Facebook Webview Whitelisting
    • WhatsApp Business API
    • Google Assistant
    • Webhook Channel API
    • Chat widget
    • Phone & voice
    • Workplace from Facebook
    • Sinch Conversation API (beta)
  • Tips & Best practices
    • How to NLP
    • Creating diverse expressions
    • Why is my bot not responding the way I want it to?
    • What makes a good chatbot?
    • How to recognize a returning bot user
    • Gathering user feedback
    • Using time in your chatbot
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On this page
  • Talking to your Workplace bot
  • Using e-mail addresses
  • Uninstalling

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  1. Channels

Workplace from Facebook

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Last updated 4 years ago

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Increasingly, companies are using Workplace from Facebook to connect everyone in an organisation. Your Chatlayer.ai bot can be activated on Workplace in a few easy steps.

Configuring your Chatlayer.ai bot on Workplace is only possible on the Chatlayer.ai .

  • Open your bot

  • Go to the Channels tab

  • Click "+" next to the Workplace line in the Channels table

  • Click "Connect Facebook Workplace"

  • Log into Workplace

  • Add Chatlayer to Workplace, configure the name and permissions as you desire.

It's only possible to install the Chatlayer.ai Workplace integration as a Workplace Admin

  • After a couple of seconds, Facebook Workplace will be successfully set up for your bot.

Talking to your Workplace bot

For your users, the bot can be found under "Home -> See more -> Integrations -> {bot name}"

Clicking the "Message" button will let the user start the conversation.

Using e-mail addresses

Uninstalling

If you want to disconnect your bot from Workplace, go to the Admin Panel, click on your bot integration, and click on Uninstall

The Chatlayer.ai Workplace app has access to a Workplace user's e-mail address. When you've connected your bot to the Workplace channel, you can use the variable {email} in your flows, which will be filled with the user's e-mail address. Read more about using variables in Chatlayer.ai .

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