> For the complete documentation index, see [llms.txt](https://docs-convai.wavy.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-convai.wavy.global/channels/facebook.md).

# Facebook Messenger

Integrating your bot with Facebook Messenger is easy, just follow the steps in the wizard!

{% hint style="danger" %}
In order for your Facebook Messenger bot to be publicly available, you will have to go through Facebook's stringent App Review process. You can find steps & best practices for App Review [here](https://developers.facebook.com/docs/apps/review/).
{% endhint %}

## Facebook Messenger Specific Content

In the `Channels > Messenger` section you can define some settings that are specific to Facebook Messenger.

### Greeting Message

The greeting message is what will first be shown when the bot is opened by a user. In the example below, the greeting message is configure to `Timeless apparel for the masses`.

#### Personalization

You can personalize the greeting text using the person's name. You can use the following template strings:

* `{{user_first_name}}`
* `{{user_last_name}}`
* `{{user_full_name}}`

![](/files/-MFgECzaMHVD2b23C10X)

### Get Started Button

Facebook has a `Get Started` button attached to every page. Clicking on that button routes you to a bot dialog that you can choose here. Typically, this is a bot dialog introducing the bot and what it can do.

### Persistent Menu

Both Facebook and the web widget support an overflow menu that is called the `Persistent Menu`. In this menu, you can define common actions that your users can take. Typical examples include for example

* Start over
* Talk to a live agent
* Disable notifications
* Buy product \[XXX]
* Go to \[company] website
* Change Language
* Help

![](/files/-MFgECzcDtOzTDi8oE-j)


---

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