Conversational AI
  • Introduction
  • Getting started
    • Getting started
    • Adding content to your bot
    • Capture information with entities
    • Capture information with input validation
    • Reusing intents with context
    • Flow navigation with variables
    • Adding new users to your account
  • Understanding users
    • Natural Language Processing (NLP)
      • NLP threshold
      • NLP Import & Export
      • Train your bot with actual user messages
      • NLP Dashboard & NLP Improve
      • Synonym entities
      • System entities
      • Supported languages
      • Intent templates
    • Expression generator
    • Context
    • Multi-language bots
  • Bot answers
    • Bot dialogs
      • Message components
      • Go To
      • Input Validation
      • Action
      • Translations
    • Conversations
    • Analytics
      • User flow
    • Publishing your bot
    • Events
    • Reuse flows
    • Settings
      • Variables
  • Integrations
    • API integration
      • Advanced API integrations
    • Chat message structure for API's
    • Retrieving data from Airtable (GET)
    • Sending data to Airtable (POST)
    • Human handover & live chat
      • #Interact
      • RingCentral Engage Digital
      • Genesys Cloud
      • Help Scout
      • Zendesk Chat
      • Intercom
      • Sparkcentral (beta)
      • Offloading Webhook
  • Channels
    • Channels
    • Facebook Messenger
      • Facebook Admin Removal
      • Facebook Webview Whitelisting
    • WhatsApp Business API
    • Google Assistant
    • Webhook Channel API
    • Chat widget
    • Phone & voice
    • Workplace from Facebook
    • Sinch Conversation API (beta)
  • Tips & Best practices
    • How to NLP
    • Creating diverse expressions
    • Why is my bot not responding the way I want it to?
    • What makes a good chatbot?
    • How to recognize a returning bot user
    • Gathering user feedback
    • Using time in your chatbot
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  1. Channels
  2. Facebook Messenger

Facebook Admin Removal

PreviousFacebook MessengerNextFacebook Webview Whitelisting

Last updated 4 years ago

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If the person that created the initial page access token is removed as an admin from the Facebook page the bot is linked to, the page access token is invalidated, causing the bot not being authorized to post messages to the page any longer.

Chatlayer advises to test any changes to the developer apps and pages within Facebook within a testing environment before changing anything in the production environment.

Resolving the issue

If you are currently experiencing this issue, follow the steps below.

  1. In the Facebook Application on , go to "Products > Messenger > Settings" and scroll down to "Token Generation".

  2. Select the right Facebook page and copy the Page Access Token

  3. Within the Chatlayer platform, go to Settings

  4. Change the Page Access Token by the one you copied from Facebook and click on the "Push to bot" button.

If these steps do not resolve the problem, please contact us through our support channels.

http://developers.facebook.com