Conversational AI
  • Introduction
  • Getting started
    • Getting started
    • Adding content to your bot
    • Capture information with entities
    • Capture information with input validation
    • Reusing intents with context
    • Flow navigation with variables
    • Adding new users to your account
  • Understanding users
    • Natural Language Processing (NLP)
      • NLP threshold
      • NLP Import & Export
      • Train your bot with actual user messages
      • NLP Dashboard & NLP Improve
      • Synonym entities
      • System entities
      • Supported languages
      • Intent templates
    • Expression generator
    • Context
    • Multi-language bots
  • Bot answers
    • Bot dialogs
      • Message components
      • Go To
      • Input Validation
      • Action
      • Translations
    • Conversations
    • Analytics
      • User flow
    • Publishing your bot
    • Events
    • Reuse flows
    • Settings
      • Variables
  • Integrations
    • API integration
      • Advanced API integrations
    • Chat message structure for API's
    • Retrieving data from Airtable (GET)
    • Sending data to Airtable (POST)
    • Human handover & live chat
      • #Interact
      • RingCentral Engage Digital
      • Genesys Cloud
      • Help Scout
      • Zendesk Chat
      • Intercom
      • Sparkcentral (beta)
      • Offloading Webhook
  • Channels
    • Channels
    • Facebook Messenger
      • Facebook Admin Removal
      • Facebook Webview Whitelisting
    • WhatsApp Business API
    • Google Assistant
    • Webhook Channel API
    • Chat widget
    • Phone & voice
    • Workplace from Facebook
    • Sinch Conversation API (beta)
  • Tips & Best practices
    • How to NLP
    • Creating diverse expressions
    • Why is my bot not responding the way I want it to?
    • What makes a good chatbot?
    • How to recognize a returning bot user
    • Gathering user feedback
    • Using time in your chatbot
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On this page
  • Configure #Interact offloading
  • Add the Chatlayer access token to #Interact
  • Offload a user to #Interact

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  1. Integrations
  2. Human handover & live chat

#Interact

Learn how to configure Interact with your chatbot

PreviousHuman handover & live chatNextRingCentral Engage Digital

Last updated 4 years ago

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Proximus #Interact is a live chat solution that allows you to manage replies to your customers on all your social networks in one place. Read more .

The #Interact environment used by customers can only be connected to the Chatlayer.ai production environment.

Configure #Interact offloading

Create an access token in #Interact by going to Settings > Tokens > Add token. The access token will automatically be copied to your clipboard.

Now head over to your bot's offloading settings. In Chatlayer, go to Settings > Offloading and create a new #Interact offloading provider. Paste the newly created access token in the configuration modal.

Add the Chatlayer access token to #Interact

Create a new Chatlayer access token. #Interact will use this token to safely communicate with your Chatlayer bot.

Copy the newly created access token and paste it in Interact under Settings > Chatbot > Connect Chatlayer

Offload a user to #Interact

To have your user transferred to a live agent in #Interact, create an action at the point in the flow where you want your user to be handed over.

Add the action "Send to offload provider" to your bot dialog and configure it with the correct settings for #Interact.

Once a user reaches this part of the conversation, the offload towards #Interact will be triggered. The bot will automatically be paused when a user reaches this action. When the agent closes the conversation, the bot will be resumed.

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