> For the complete documentation index, see [llms.txt](https://docs-convai.wavy.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-convai.wavy.global/channels/whatsapp.md). # WhatsApp Business API WhatsApp is a messaging service owned by Facebook with over 1.5 billion monthly active users. Chatlayer.ai supports an integration with WhatsApp Business API through our official WhatsApp integration partner [CM.com](https://www.cm.com). In order to activate your Chatlayer.ai bot on WhatsApp, you should follow these steps: * [x] Send an e-mail to , requesting an integration with WhatsApp for a specific bot. * [x] The Chatlayer.ai sales department will inform you about all WhatsApp-specific terms and conditions, and will bring you in contact with CM.com. * [x] After you have successfully signed up for CM.com, you should copy the URL of your WhatsApp webhook and share it with CM.com. You can find this URL under Settings > Channels > "+ WhatsApp" ![](/files/-MFgECCetKVky_iar8aj) * [x] From CM.com you will receive a product token. Fill in this token as well as your WhatsApp Business API phone number in Chatlayer.ai ![](/files/-MFgECCggZ5nR_imEWlr) ## Spreading awareness of your WhatsApp bot One of the key challenges in creating a WhatsApp bot is making sure your customers know it exists and how to find it. Think carefully about where you want to position your WhatsApp conversational experience. We have some suggestions: * Make noise on your social media channels that you're now also reachable on WhatsApp * In the contact options on your page, make sure that WhatsApp is listed as an option next to your other channels. * Use wa.me links: you can direct customers to your WhatsApp channel using this link: . Replace the number by your own WhatsApp Business API phone number. * Users that navigate to this webpage will see the following message: ![](/files/-MFgECCiIuDu2AmVffAg) * After clicking "Message" the WhatsApp App will open on their smartphone - or the WhatsApp web interface will open on desktop, and customers can start messaging your business. * You can also include text messages in your wa.me links, by using the following template: . This text will be filled in, ready to be sent by your customer with the click of a button. Make sure you use URL query encoding correctly. * This link can be easily included in website buttons, Facebook campaigns or inside a QR code. ## WhatsApp restrictions Compared to the web widget or Facebook Messenger, WhatsApp is much more restrictive in what it can show as a bot. The following things are **not** supported in WhatsApp: * Introduction message: users will always have to initiate the conversation themselves - you can use the wa.me link to send a default first message, as described [here](/channels/whatsapp.md#spreading-awareness-of-your-whatsapp-bot). * Buttons, carousels, lists, quick replies: WhatsApp only support plain text messages, media, locations and contacts. * Voice and video calling, speech messages * Typing indicators and read receipts --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs-convai.wavy.global/channels/whatsapp.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.