Channels
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A channel is a way to expose the chatbot you've built in Chatlayer towards users of the bot. The channel you should choose for your bot depends on where the target audience for your bot likes to talk.
For example, if you're building an internal HR bot, it's best to put it on the company HR portal through a web widget, or on Facebook Workplace. However, if you're building a bot that's targeted towards a young demographic, Facebook Messenger might be a better way to go.
Publishing your bot on a channel is quite easy, as you can read in our channel guides:
If you want to have your users receive a different flow based on the channel they are on you can use Chatlayer.ai's multi-channel functionality. To do this, add a at the point in the flow you want to diverge based on channel.
In this Go To, guide the user based on the botType variable, which contains the channel variable. For example:
The values for botType correspond to the channel names:
Facebook Messenger: facebook
Google Home: google
Chat widget: web
Facebook Workplace: facebookWorkplace
Phone: voice
All channels managed through the Sinch Conversation API: sinchConversationAPI
The table below gives an overview of which features are available in which channels. If a feature is not listed below, it's available for all channels.
Chat Widget
Facebook Messenger
Facebook Workplace
Webhook API
Zendesk
Text messages
✅
✅
✅
✅
✅
✅
Buttons
✅
✅
✅
✅
✅
Quick replies
✅
✅
✅
✅
✅
Carousel
✅
✅
✅
✅
✅
List
✅
✅
✅
✅
✅
Media
✅
✅
✅
✅
✅
✅
File upload
✅
Branding customization
✅
(✅)
(✅)
(✅)
✅
✅
iframe
✅
Webview
✅
✅
(✅)
