Conversational AI
  • Introduction
  • Getting started
    • Getting started
    • Adding content to your bot
    • Capture information with entities
    • Capture information with input validation
    • Reusing intents with context
    • Flow navigation with variables
    • Adding new users to your account
  • Understanding users
    • Natural Language Processing (NLP)
      • NLP threshold
      • NLP Import & Export
      • Train your bot with actual user messages
      • NLP Dashboard & NLP Improve
      • Synonym entities
      • System entities
      • Supported languages
      • Intent templates
    • Expression generator
    • Context
    • Multi-language bots
  • Bot answers
    • Bot dialogs
      • Message components
      • Go To
      • Input Validation
      • Action
      • Translations
    • Conversations
    • Analytics
      • User flow
    • Publishing your bot
    • Events
    • Reuse flows
    • Settings
      • Variables
  • Integrations
    • API integration
      • Advanced API integrations
    • Chat message structure for API's
    • Retrieving data from Airtable (GET)
    • Sending data to Airtable (POST)
    • Human handover & live chat
      • #Interact
      • RingCentral Engage Digital
      • Genesys Cloud
      • Help Scout
      • Zendesk Chat
      • Intercom
      • Sparkcentral (beta)
      • Offloading Webhook
  • Channels
    • Channels
    • Facebook Messenger
      • Facebook Admin Removal
      • Facebook Webview Whitelisting
    • WhatsApp Business API
    • Google Assistant
    • Webhook Channel API
    • Chat widget
    • Phone & voice
    • Workplace from Facebook
    • Sinch Conversation API (beta)
  • Tips & Best practices
    • How to NLP
    • Creating diverse expressions
    • Why is my bot not responding the way I want it to?
    • What makes a good chatbot?
    • How to recognize a returning bot user
    • Gathering user feedback
    • Using time in your chatbot
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On this page
  • Help Scout Offloading
  • Configure the offloading provider
  • Sending a user to Help Scout

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  1. Integrations
  2. Human handover & live chat

Help Scout

Learn how to configure Help Scout on you Chatlayer.ai chatbot

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Last updated 4 years ago

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Help Scout is a tool that offers simple service software. Read more .

Help Scout Offloading

Configure the offloading provider

In the Chatlayer CMS, go to Settings > Offloading and create a Help Scout integration

You'll be prompted to authorize Chatlayer in your Help Scout account

Sending a user to Help Scout

To have your user transferred to a live agent in Help Scout, create an action at the point in the flow where you want your user to be handed over.

Add the action "Send to offload provider" to your bot dialog and configure it with the correct settings for Help Scout.

Once a user reaches this part of the conversation, the offload towards Help Scout will be triggered. The bot will automatically be paused when a user reaches this action. When the agent closes the conversation, the bot will be resumed.

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